Customer Service

All invoices are due fifteen (15) days after receipt. If there are any issues with paying your invoice, please reach out to Charles as soon as possible. Accepted payments are Cash, Check, Credit/Debit (Visa, MasterCard, American Express, Discover), Zelle, Venmo, & PayPal. Please inform Charles what payment method you will use for directions on how to pay (for security reasons, payment directions are not available on this website). When paying, please include your invoice number to ensure proper allocation of funds.

All invoices are processed by Wave. Emailed invoices may come from mailer@waveapps.com or from us. Receipts are available on request, although we will provide payment confirmation. For more information, click here. To ensure delivery of invoices and receipts, please add mailer@waveapps.com to your safe senders list.

When requested, we can provide an estimate for work to be performed at no cost. Estimates, when issued, are valid for thirty days. Estimates may not be honored if the scope of work performed is significantly different from the estimated work. We will provide notice if we recognize this to be the case. If some work has been performed, cancellation of the estimated project will result in an invoice for all performed work and expenses.

Estimates will include parts at the manufacturer's suggested retail price. Your final invoice may change should a part's cost differ from the invoice.

We will provide one complimentary re-estimation per project. Subsequent re-estimates may be subject to a fee which must be paid prior to receiving the new estimate.

Tech/Web Services; Meeting (Virtual or In-Person*); Research - Negotiated Hourly Rate

Transportation - $25.00/hour + Incurred expenses**

Domains - Varies by domain

Please note that in specific cases, rates may vary on a case-by-case basis. All fees are uniform and non-negotiable unless stated otherwise. If you have any concerns, please reach out to Charles directly.

Invoice Fee - $5 (Waived on a case-by-case basis) ***

Cancellation Fee - 1.0 hours billable time, plus encountered transportation expenses
Applies when we do not receive 24-hour minimum notice of cancellation. 

Late Fee - $15 or 5% of invoice total, whichever is greater
NEW - Early Payment Credit. Pay your invoice within two business days, and we will provide a $5 credit on your next invoice

Check bounce - $10 + Fees incurred by us

Late Payments

In order to maintain normal business operations, we request all invoices be paid in full within fifteen (15) days of receipt. If you cannot make this deadline, reach out to us as soon as possible. A late fee is charged to all invoices not paid in full by the listed deadline. We may waive this fee at our discretion if all of the following conditions are met: 1), we must receive notification within seven (7) days of invoice receipt that payment in full is not possible; 2), we must receive a payment that covers all non-labor charges and is at least 50% of the total invoice amount.

Late fees will be charged to all invoices not paid in full by the listed deadline. Payment deadlines may be extended at our sole discretion.

Unpaid Accounts

Upon doing post-paid business with us, an individual or business is automatically assigned an account. We process invoices on a monthly basis, or upon conclusion of a project. Once your invoice is overdue, we consider your account to be unpaid. While an account is unpaid, we reserve the right to do the following:

• Cease any further work until your account balance is paid.

• Deny transfer of assets (including domains) to the account holder that are in our possession.

• File a claim against the account holder for the balance due, or pursue the balance through a collection agency.

Some parts and items purchased through our tech services may be returned for a refund. The following items are not eligible for a refund:
1) Any non-physical item, including but not limited to, hourly rates, transportation fees, and research fees.
2) Domains and their associated fees.
3) Electronic parts that have been opened and/or used.

All parts that we do accept for return are subject to a 3% restocking fee.

Defective Parts & Warranties

Occasionally, due to manufacturing defects, parts become defective or non-functional. If a part that we acquired and installed stops working, please reach out to us. As the purchasing party, we are required to request the RMA. Defective parts must be provided to VTS upon request.

Any parts out of warranty, damaged accidentally (unless an appropriate warranty was obtained), damaged intentionally, or failed due to abnormal usage are not covered for warranty processing.

All domains renew yearly. Due to the way domains are billed, if you intend not to renew your domain, you must notify us before the renewal date on your invoice. Otherwise, you will be responsible for paying for another year of domain registration. Domain management is charged for domains that are registered under Charles Vasas, as ICANN holds the person to whom a domain is registered legally responsible for all conduct occurring on the domain.

Domain management fees may be charged to offset the cost of administrating the domain while under our management. This management fee covers any adjustments to the website or domain that take less than fifteen minutes for the duration of the domain registration once a week. You may elect to waive the management fee; however, doing so means that we will charge your account for time spent on changes, with a minimum of 0.25 billable hours.

Domains may be billed for multiple years (up to five) upon request. Please note that the yearly management fee will be billed upfront as well.

In order to satisfy the varied preferences of our customers, we offer protections designed to fit your specific preferences. While some are offered free of charge, others we must charge for. All preferred precautions must be requested prior to a consultation. Any consultation canceled due to missing COVID-19 precautions that were not requested during scheduling will be charged for transportation and one (1) billable work hour.

Selected COVID-19 precautions will appear on your invoice to show that they were offered. Vasas | Tech Services is not responsible for the transmission of any disease or illness that may be transmitted as a result of meeting in person.

The following services are free with any in-person consultation:*

• Wearing and provision of a cloth or surgical mask

• Sanitization of hands before, after, and during consultations

• Social distancing as possible

The following services are subject to fees for any in-person consultation:

• COVID-19 at-home test prior to consultation - $25.00 per test

• COVID-19 lab test prior to consultation - Fees charged by lab + 8% fee

• Wearing and provision of N95 or similar mask - $4.00 per mask

• Tech Sanitization - $2.00 per item cleaned**